Arcade Operations Technician

Dave & Buster's

Dave & Buster's

location-logoStaten Island, NY, 10305

jobtype-icon Other

dateposted-icon 16 December 2025

Description:

Arcade Operations Technician at Dave & Buster's. This role involves the essential maintenance and repair of our entertainment equipment and facility, ensuring a seamless and thrilling experience for every guest. The technician serves as a vital member of the team, blending technical expertise with superior customer service in our dynamic midway environment.

Qualifications:

  • A consistently positive and welcoming demeanor; must be eager to interact with guests and colleagues.
  • Excellent verbal communication skills for clear interaction with patrons and team members.
  • Must meet the minimum age requirement of 18 years old.
  • Availability to work flexible hours, including required shifts on days, evenings, and weekends.

Benefits:

  • Dave & Buster's offers a competitive benefits program for eligible roles, which includes medical, dental, and vision coverage, 401K retirement plans, complimentary arcade game access, and other perks.

Responsibilities:

  • Execute timely technical support and preventative maintenance on all amusement devices, simulators, and complex technical systems within the location.
  • Actively engage with guests on the midway, addressing technical issues promptly and ensuring all gaming areas are operational and well-maintained for optimal player experience.
  • Commit to delivering an exceptional guest experience, integrating excellent service with the establishment's offerings of food, beverages, and entertainment.
  • Promptly report all significant problems or unusual operational matters to the immediate supervisor, recommending or initiating appropriate corrective measures as necessary.
  • Provide rapid and precise service, effectively managing guest wait times and communicating updates to guests, team members, and management.
  • Enthusiastically welcome guests with a smile and positive attitude while efficiently handling various job duties.
  • Ensure all ticket-redemption machines are stocked and secured, paying special attention to the security of ticket storage.
  • Assist guests with all inquiries, provide helpful recommendations, and resolve issues as required.
  • Offer a warm farewell to departing guests, confirming satisfaction and extending an invitation for a return visit.
  • Immediately alert management to any guest who appears dissatisfied or unhappy with their experience.
  • Manage the inventory, presentation, and security of merchandise in storage and display areas.
  • Perform merchandise stock counts both during and after scheduled shifts, where applicable.
  • Monitor and restock essential supplies, bringing all operational areas up to established company standards.
  • Collaborate with the Manager to resolve areas of concern or operational bottlenecks.
  • Regularly inspect the midway to ensure games are clean, organized, and free from obstructions.
  • Set up and arrange displays strategically to boost guest engagement and drive sales.
  • Support the daily cleaning, organization, and upkeep of the tech room and storage facilities.
  • Execute daily, weekly, monthly, and quarterly game maintenance tasks safely and efficiently, as directed by leadership.
  • Assist management with general building maintenance tasks as needed.
  • Provide assistance and support to other team members across the venue.
  • Foster and maintain a productive and cooperative working relationship with all company personnel to promote high team morale and operational efficiency.
  • This role involves specific physical demands necessary for the successful execution of essential functions; accommodations will be considered in accordance with disability laws.
  • Key physical requirements include:
  • Flexibility to work required shifts (days, nights, weekends).
  • Ability to work safely from an extension ladder.
  • Tolerance for a high-energy, loud, and fast-paced work environment.
  • Constant movement around the facility and prolonged periods of standing.
  • Basic literacy for reading and recording notes.
  • The capacity to lift and carry loads up to 30 pounds.

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