Arcade Operations Technician

Description:

Arcade Operations Technician at Dave & Buster's. This role involves the essential maintenance and repair of our entertainment equipment and facility, ensuring a seamless and thrilling experience for every guest. The technician serves as a vital member of the team, blending technical expertise with superior customer service in our dynamic midway environment.

Qualifications:

• A consistently positive and welcoming demeanor; must be eager to interact with guests and colleagues.
• Excellent verbal communication skills for clear interaction with patrons and team members.
• Must meet the minimum age requirement of 18 years old.
• Availability to work flexible hours, including required shifts on days, evenings, and weekends.

Benefits:

• Dave & Buster's offers a competitive benefits program for eligible roles, which includes medical, dental, and vision coverage, 401K retirement plans, complimentary arcade game access, and other perks.

Responsibilities:

• Execute timely technical support and preventative maintenance on all amusement devices, simulators, and complex technical systems within the location.
• Actively engage with guests on the midway, addressing technical issues promptly and ensuring all gaming areas are operational and well-maintained for optimal player experience.
• Commit to delivering an exceptional guest experience, integrating excellent service with the establishment's offerings of food, beverages, and entertainment.
• Promptly report all significant problems or unusual operational matters to the immediate supervisor, recommending or initiating appropriate corrective measures as necessary.
• Provide rapid and precise service, effectively managing guest wait times and communicating updates to guests, team members, and management.
• Enthusiastically welcome guests with a smile and positive attitude while efficiently handling various job duties.
• Ensure all ticket-redemption machines are stocked and secured, paying special attention to the security of ticket storage.
• Assist guests with all inquiries, provide helpful recommendations, and resolve issues as required.
• Offer a warm farewell to departing guests, confirming satisfaction and extending an invitation for a return visit.
• Immediately alert management to any guest who appears dissatisfied or unhappy with their experience.
• Manage the inventory, presentation, and security of merchandise in storage and display areas.
• Perform merchandise stock counts both during and after scheduled shifts, where applicable.
• Monitor and restock essential supplies, bringing all operational areas up to established company standards.
• Collaborate with the Manager to resolve areas of concern or operational bottlenecks.
• Regularly inspect the midway to ensure games are clean, organized, and free from obstructions.
• Set up and arrange displays strategically to boost guest engagement and drive sales.
• Support the daily cleaning, organization, and upkeep of the tech room and storage facilities.
• Execute daily, weekly, monthly, and quarterly game maintenance tasks safely and efficiently, as directed by leadership.
• Assist management with general building maintenance tasks as needed.
• Provide assistance and support to other team members across the venue.
• Foster and maintain a productive and cooperative working relationship with all company personnel to promote high team morale and operational efficiency.
• This role involves specific physical demands necessary for the successful execution of essential functions; accommodations will be considered in accordance with disability laws.
• Key physical requirements include:
• Flexibility to work required shifts (days, nights, weekends).
• Ability to work safely from an extension ladder.
• Tolerance for a high-energy, loud, and fast-paced work environment.
• Constant movement around the facility and prolonged periods of standing.
• Basic literacy for reading and recording notes.
• The capacity to lift and carry loads up to 30 pounds.