Food Service Manager

Description:

KFC is seeking a dedicated and experienced Food Service Manager to lead the daily operations of one of our quick-service restaurant locations. This vital leadership position involves overseeing all aspects of the business to ensure exceptional customer satisfaction, operational efficiency, and team development, ultimately driving store profitability and maintaining the high standards associated with the KFC brand.

Qualifications:

• High School Diploma or equivalent education is required.
• Previous professional experience in a people management or supervisory capacity is essential.
• Must possess strong self-motivation and demonstrate reliability and dependability.
• The ability to maintain a positive and customer-focused attitude in a high-volume, quick-paced food service environment is a must.
• Availability to work flexible hours, including weekends, holidays, and varying shifts (e.g., opening, mid-day, closing), is required.
• Familiarity with food health and safety regulations, as well as operational standards in the restaurant industry.

Benefits:

• Competitive compensation package.
• Opportunities for professional development and career advancement within the company.
• Potential eligibility to participate in a company Health Plan.
• Paid time off, including Vacation and Sick leave.
• Excellent Bonus Plan based on performance.
• A fun and supportive team work environment.

Responsibilities:

• Provide hands-on leadership and direction to the store team, ensuring outstanding customer service and operational excellence during all shifts.
• Manage all daily store functions, including effective assignment of tasks, proper merchandising, efficient food preparation/service, and ensuring adherence to all operating procedures.
• Oversee employee staffing, including recruiting, hiring, training, and ongoing development of team members.
• Foster a respectful and fair work culture by treating all employees professionally and enforcing all company policies and operational standards consistently.
• Ensure the restaurant maintains a clean, safe, and organized environment, including performing or assigning housekeeping and maintenance tasks as required.
• Manage financial aspects of the store, such as controlling costs, handling cash management procedures, and working toward achieving store profitability goals.
• Handle and resolve customer feedback or complaints promptly, ensuring a positive resolution and maintaining total customer focus.
• Conduct performance appraisals, provide coaching, and handle employee relations, conflict resolution, and disciplinary actions when necessary.

FAQ's:

Q) What kitchen responsibilities are specific to KFC?

A) Roles include breading, frying, and handling pressure-cooking equipment.

Q) Does KFC hire for prep-only roles?

A) Some locations offer prep-focused kitchen positions.

Q) Is adherence to cooking procedures critical?

A) Yes, strict preparation standards must be followed.

Q) Are safety protocols a major part of training?

A) Yes, safety and equipment training are emphasized.

Q) Does KFC operate high-volume kitchens?

A) Many locations handle high order volumes during peak hours.