Games Support Technician

Description:

Join the excitement at Dave & Buster's, the ultimate destination for food, drinks, and fun! As a Games Support Technician (also known as a Midway Technician), you are essential to the guest experience by ensuring all games, simulators, and technical equipment are fully operational and meticulously maintained. You'll be on the front lines, proactively servicing the 'Midway' arcade area, troubleshooting malfunctions, and performing necessary repairs to keep the fun flowing without interruption. This role demands a blend of technical skill, a passion for guest satisfaction, and a commitment to maintaining a high-quality, safe, and clean environment.

Qualifications:

• Thrive in a dynamic, high-energy restaurant and entertainment setting.
• Ability to engage and communicate effectively with guests and team members, promoting a lively and enjoyable atmosphere.
• Motivated by immediate results and problem resolution; you love fixing things and improving the guest's day!
• A drive for continuous improvement in both the guest experience and team performance.
• Proven track record of meeting or exceeding operational goals.
• Capable of managing intense periods of business (high-volume days) which involves significant physical activity and extended work hours (e.g., up to 50 hours per week).
• Capacity to oversee both the fine details of technical maintenance and the overall big-picture operations of the gaming floor.
• Must be 18 years of age or older (as typical for a Technician role).
• Technical aptitude, or experience in electronics, IT, or mechanical repair is highly valued (prior specific hospitality experience is less critical than technical know-how for this specific role, but general ability to work in a fast-paced environment is key).
• Proficiency in basic mechanical and electrical troubleshooting (or a strong desire to learn).
• Strong focus on operational excellence.
• Commitment to leading by example to deliver a top-tier guest experience.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.
• Comfortable working in a busy, occasionally loud environment with constant activity.

Benefits:

• Competitive compensation package.
• Eligibility for a quarterly performance-based bonus.
• Comprehensive health, dental, and vision insurance.
• Long and Short-term disability coverage.
• Employee Assistance Program (EAP).
• Access to the Buster's Legacy Fund for financial support during challenging times.
• 401K retirement plan with company matching contributions.
• Complimentary meals during shifts.
• FREE Power Card gameplay.
• A robust management structure providing ample on-shift support.
• An energetic and fun workplace culture.
• Excellent opportunities for professional growth and career advancement.
• Dual-brand growth potential (Dave & Buster's and Main Event Entertainment).

Responsibilities:

• TECHNICAL EXPERT: You will be the primary contact for the maintenance, repair, and optimal functionality of all arcade games, redemption equipment, and technical systems in the Midway, ensuring maximum uptime.
• Foster a cooperative and positive atmosphere among all team members, assisting managers in delegation as necessary and contributing to high staff morale.
• Contribute to the location's financial success by identifying areas to control repair costs, manage inventory, and maintain equipment efficiency.
• Actively participate in, and eventually assist with, technical training programs for other team members.
• Maintain appropriate stock of parts and supplies to meet the repair needs of the business and maximize the fun for our customers.
• Ensure guests enjoy an outstanding experience driven by fully functional games, quality food, and drinks.
• Uphold all safety and security standards for both guests and fellow staff in the gaming areas.
• Consistently improve the efficiency of the Midway operation by paying close attention to technical details and strictly adhering to all operating and maintenance protocols.

FAQ's:

Q) Does Dave & Buster’s hire for both entertainment and dining roles?

A) Yes, jobs support arcade operations and food service.

Q) Are game floor attendants separate from servers?

A) Yes, arcade and restaurant roles have different responsibilities.

Q) Do employees handle large group events?

A) Yes, private parties and corporate events are common.

Q) Is cash handling part of arcade roles?

A) Yes, some positions manage game cards and payments.

Q) Are weekend evenings peak working times?

A) Yes, weekends are the busiest periods.