Restaurant Manager

Description:

The Restaurant Manager for Chicken Salad Chick is a pivotal leadership role, instrumental in driving success through team engagement and rigorous operational standards. This position is accountable for the complete daily oversight of the restaurant, guaranteeing a superior experience for both our clientele and personnel. The Manager is central to cultivating the brand's unique culture, focusing on staff development, efficient administrative execution, and maintaining facility excellence. Success in this capacity demands a dedicated leader who consistently upholds our brand commitments, motivates their team, and delivers exceptional business outcomes.

Qualifications:

• A minimum of three (3) to five (5) years of progressive experience in restaurant management, or an equivalent blend of education and relevant work history.
• Demonstrated proficiency in both written and spoken communication.
• Exceptional organizational and planning capabilities.
• A proven ability to manage multiple tasks simultaneously in a high-paced setting.
• Competence in utilizing back-office administrative tools and a capacity for rapidly mastering new software applications.
• Physical capacity to lift, carry, push, or pull up to 40 pounds occasionally.
• Ability to stand and maintain well-paced mobility, which includes bending and stooping, throughout the entirety of the work shift.

Benefits:

• Competitive salary structure with potential for performance-based bonuses.
• Comprehensive health insurance coverage (e.g., medical, dental, vision).
• Paid time off (PTO) for vacation and sick leave.
• Opportunities for ongoing professional development and career advancement.
• Complimentary or discounted meals during shifts.
• 401(k) retirement savings plan (where applicable).
• A work environment that is closed on Sundays (where applicable for Chicken Salad Chick).

Responsibilities:

• Serve as the primary Brand Representative, embodying and promoting the core values and culture of Chicken Salad Chick.
• Direct daily operations to ensure peak efficiency, compliance with all corporate standards, and outstanding guest service.
• Lead, mentor, and continually develop Assistant Managers and all team members toward greater professional skills and managerial capacity.
• Maintain stringent control over food, equipment, and labor costs, including accurate inventory management, daily/weekly counts, and waste minimization.
• Develop, deploy, and monitor action plans for both operational improvements and financial performance targets (e.g., sales, quality, cleanliness).
• Manage all human resources functions, including team scheduling for maximum efficiency, conducting performance evaluations, and making informed hiring and termination decisions in line with company policy.
• Guarantee that all federal, state, and local regulations concerning health, safety, and labor are strictly observed within the establishment.
• Oversee all cash handling, receipt control, and reconciliation processes with unwavering adherence to established security protocols.
• Actively solicit and respond to customer feedback, implementing immediate solutions to any issues to ensure memorable and positive guest experiences.
• Ensure that the facility and all equipment are maintained in optimal working condition through regular inspections and scheduled preventative maintenance.

FAQ's:

Q) Does Chicken Salad Chick hire for scratch-prep kitchens?

A) Yes, kitchen staff prepare chicken salad fresh daily.

Q) Are recipe consistency standards enforced?

A) Yes, strict recipe guidelines are followed.

Q) Do employees work daytime-focused shifts?

A) Yes, many locations close earlier than typical restaurants.

Q) Is catering support part of operations?

A) Yes, staff assist with catering orders.

Q) Are customer interactions more personalized?

A) Yes, smaller dining rooms encourage guest familiarity.