Lobby Attendant

Description:

At Outback Steakhouse, we are dedicated to fostering an environment where every individual feels a profound sense of belonging, purpose, and genuine appreciation. As a pivotal Lobby Attendant, you will be instrumental in upholding this commitment and contributing significantly to the overall guest experience and operational flow of our restaurant. Our goal is to empower your meticulousness and dedication to shine, cultivate an exceptional welcome and dining space for all Outbackers (our cherished team members), and consistently surpass expectations in maintaining the pristine condition and inviting atmosphere of our front-of-house areas. Your efforts will directly contribute to an unparalleled experience for every Guest, from the moment they step through our doors.

Qualifications

• Prior experience in a customer-facing role within a fast-paced restaurant or hospitality environment preferred.
• Ability to work effectively and collaboratively within a team.
• Exceptional attention to detail and a steadfast commitment to maintaining a clean, welcoming, and organized front-of-house.
• Capability to handle the physical demands of the role, including standing for extended periods, light lifting, and maintaining active presence in the lobby and dining areas.
• Must be able and willing to work a flexible schedule, including evenings, weekends, and holidays.
• Minimum age 18 years.

Benefits

• Bloomin' Brands offers benefits such as medical, dental, vision, and 401k (eligibility may vary based on employment status).
• Compensation Range: $12 - $16 per hour - with potential for increase based on performance and tenure.

Responsibilities

• Maintain the pristine cleanliness and inviting organization of all lobby, waiting, and restroom areas, including floors, surfaces, and decor.
• Proactively monitor and address any spills, debris, or cleanliness issues in high-traffic guest areas.
• Ensure that restrooms are consistently clean, well-stocked, and presentable throughout operating hours.
• Assist with the presentation and cleanliness of host stand areas and entryways.
• Support the front-of-house team by assisting with table resets, maintaining condiment stations, and ensuring dining areas are guest-ready as needed.
• Properly dispose of trash and recyclables from front-of-house areas according to established procedures.
• Adhere strictly to all operational, safety, and sanitation standards, company policies, and federal/state/local regulations, with a strong focus on guest-facing areas.
• Proactively identify and address any maintenance or aesthetic issues in the lobby or dining areas that may impact guest comfort or perception.
• Collaborate seamlessly with hosts, servers, and other team members to ensure a smooth and exceptional guest flow and dining experience.
• May assist with managing guest queues and providing accurate wait time estimates during peak hours.