Restaurant Assistant Manager

Company Overview:

With a global network exceeding 40,000 locations, the SUBWAY brand is renowned for its submarine sandwiches and remains a preferred option for those seeking convenient and healthful food selections. The brand's continued success and evolution are grounded in Fred's founding principles, which prioritize offering freshly prepared, flavorful sandwiches that can be personalized to meet the unique tastes of patrons in a distinctive manner.

Role and Responsibilities:

Aid in assisting the Restaurant Manager to lead the day-to-day activities of a designated quick-service restaurant, ensuring that it excels in delivering excellent customer service that aligns with the Company's objectives. Support in managing and upkeeping the store to exceed the expectations of Par Mar Stores' Image Standards and to promote the Branded Concept effectively.

• Support the manager in leading and guiding all workers to fulfill the daily standards in line with the health department guidelines set forth by federal, state, and local authorities.
• Provide a gracious reception to all visitors, ensuring every guest feels acknowledged and valued from the moment they arrive.
• Create a personalized touch by addressing guests by name, showing attention to detail and making them feel special.
• Ensure Guest happiness by continuously delivering quick, friendly, and well-informed support, providing superior goods, and monitoring the behavior of colleagues.
• Uphold conformity with the establishment's regulations by ensuring personal appearance adheres to uniform standards.
• Guide and monitor employees to meet daily requirements in cash handling, cleanliness, workspace organization, food safety assurance, and inventory management.
• Advise employees on effectively leveraging the Manager's Redbook to streamline daily shift responsibilities.
• Maintain careful oversight of company assets, including addressing issues related to cash handling, inventory shrinkage, and store profitability.
• Review and maintain inventory documentation to support prompt purchasing of critical items and resources.
• Ensure the store is visually appealing by completing tasks on the shift checklist for store beautification.
• Follow safety guidelines to establish a protected working environment for company properties, employees, and customers.
• Monitor expiry dates and cooking intervals of food items to ensure adherence to freshness, flavor, and cleanliness procedures.
• Assist in managing and resolving concerns about food quality and service delivery.
• Monitor performance indicators such as revenue data, foot traffic, and stock movement to optimize employee shifts.
• Enforce brand standards to maintain recipe precision and monitor portion control in compliance with regulations.
• Support the Store Manager in identifying staff members eligible for promotion due to strong work abilities and adherence to company policies.
• Adhere to the company's policy prohibiting smoking on the premises to ensure compliance with regulations.
• Support the execution of sales initiatives and functions at the retail level to boost the company's standing within the community.
• Uphold loss prevention measures by adhering to organizational rules and promptly reporting suspicious activities.
• Demonstrate competency in completing paperwork accurately, neatly, and promptly.
• Develop a retail space that embodies professionalism and excellence in customer service.
• Encourage a team-centric approach by fostering open communication with upper management, coworkers, and clients.
• Assist in implementing organizational standards and protocols.
• Address employee, corporate affairs, client service, and safety procedures by objectively assessing and conforming to the company's guidelines.
• Complete authorized training to develop personal understanding and contribute to the company's broader aims.
• Maintain a valid driver's license and insurance while engaged in company-related tasks.

Requirements:

• Stamina to complete an 8 to 10-hour shift standing on a hard floor.
• Ability to handle loads up to 50 pounds and elevate them to a maximum of 3 feet when replenishing inventory.
• Skilled in transferring and loading goods onto wheeled transportation devices.
• Ability to work in cold environments while handling supplies in chilled compartments and frozen storage spaces.
• Proficiency in using cleaning tools like mops, brooms, and shovels to maintain surfaces.
• Ability to handle exposure to chemicals like gasoline and detergents.
• Capability to ascend up to eight feet on a stepladder for tasks such as restocking and organizing coolers and shelves.
• Ability to perform repetitive tasks involving bending, twisting, and stretching for duties like washing windows and managing garbage disposal.
• Mastery in navigating various items, including regular objects, cash, debit cards, supplies, and paperwork.
• Proficiency in using fingers on both hands for tasks like tallying cash and managing equipment.
• Proper listening skills for understanding instructions, customer needs, and external cues.
• Ability to see clearly with corrective vision when operating equipment and interacting with customers.
• Capable of working in a moderate temperature environment, as well as exposure to severe cold in refrigeration units.
• Skill in using deli slicers and knives while adhering to safety protocols.
• Proficiency in handling safety gear when working with slicers and cleaning machinery.
• Ability to remove tank lids weighing 20-30 pounds to inventory tanks accurately.
• Composed demeanor when addressing dissatisfied customers or handling crises.
• Vigilance in identifying hazards and ensuring safety in the work environment.
• Ability to respond promptly to emergencies, including fires and fuel spills.
• Maintain a current, valid driver's license and insurance when driving for business tasks.

About Subway:

With a global network exceeding 40,000 locations, the SUBWAY brand is renowned for its submarine sandwiches and remains a preferred option for those seeking convenient and healthful food selections. The brand's continued success and evolution are grounded in Fred's founding principles, which prioritize offering freshly prepared, flavorful sandwiches that can be personalized to meet the unique tastes of patrons in a distinctive manner.

FAQ's:

Q) Does Subway hire for solo-shift operations?

A) Some locations schedule single-employee shifts.

Q) Are sandwich builds standardized?

A) Yes, employees follow specific build guides.

Q) Do roles involve inventory restocking?

A) Yes, staff handle ingredient prep and stocking.

Q) Is customer customization a key responsibility?

A) Yes, orders are customized per customer request.

Q) Are closing procedures part of the role?

A) Yes, cleaning and prep are part of closing shifts.